Thank you for shopping at Safenox.
We want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help.

⚡ Returns

We accept returns for both defective and non-defective products.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in its original condition, and in original packaging
  • The return request must be submitted within 30 days of delivery
  • You must provide your order number or proof of purchase

Items that cannot be returned

  • Final-sale items
  • Gift cards
  • Products intentionally damaged or heavily used
  • Items not in original packaging

🔄 Exchanges

We offer exchanges for:

  • Defective or damaged items
  • Incorrect size or color
  • Wrong item received

If the item requested for exchange is out of stock, we will issue a refund instead.

🛠 Defective or Damaged Items

If your product arrives damaged or defective:

  1. Contact us within 7 days of delivery
  2. Include your order number
  3. Attach clear photos or a short video of the issue

We will send replacements at no additional cost.

💰 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to your original payment method
  • Processing time may take 3–7 business days, depending on your bank or payment provider

🚚 Return Shipping Costs

  • If the product is defective, damaged, or incorrect → We cover the return shipping cost
  • For all other returns (change of mind, wrong size, etc.) → Customer is responsible for return shipping costs

📬 How to Request a Return

To start a return or exchange, please contact us at:

📩 Email: support@safenox.ink
Include:

  • Your full name
  • Order number
  • Reason for return
  • Photos (if defective or damaged)

Our support team will respond within 24–48 hours with next steps and the nearest return address.

📦 Return Address

A return address will be provided after your return request is approved to ensure proper routing.

❗ Late or Missing Refunds

If your refund is delayed:

  1. Check your bank account again
  2. Contact your bank or credit card provider
  3. If still missing, email us at support@safenox.ink

🛡 Policy Updates

Safenox reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on this page.